Orders & Delivery
For order support, include your order number, email address used at checkout and a clear summary of your enquiry.
- Order status
- Delivery or tracking questions
- Product or checkout support
Contact The Clinic
Contact Ozmedica
How Can We Help?
Contact Ozmedica for skincare product enquiries, order support, routine guidance or questions about selected treatments available at our Malvern location.
Our team will respond during business hours and help direct your enquiry to the right next step.
Product Support
Ask us about skincare products, brands or routine suitability.
Order Enquiries
Need help with an online order? Send your order number with your message.
Treatment Questions
Ask about selected treatments available at Ozmedica Malvern.
Business Hours
Messages are reviewed during opening hours, excluding weekends and public holidays.
What to Contact Us About
Choose the most relevant enquiry type and include clear details so we can help faster.
Product & Routine Questions
Ask about brands, product selection or how a product may fit into your current skincare routine.
- Medik8
- ZO Skin Health
- SkinCeuticals
- Dermalogica
Treatment Enquiries
For treatment questions, include the treatment you are interested in and whether you are a new or existing client.
- Skin consultations
- Laser and light treatments
- Facials and skin treatments
Send Us a Message
Use the contact form below for general enquiries. Please include your order number if your message relates to an online purchase.
For appointment changes or time-sensitive treatment questions, booking directly or calling during clinic hours may be faster.
Ozmedica Malvern
Ozmedica’s online store delivers skincare Australia-wide. Selected skin and body treatments are also available at our Malvern location.
Address:
1356 High Street
Malvern VIC 3144
Australia
Business Hours
Monday
9:30am – 5:00pm
Tuesday
9:30am – 5:00pm
Wednesday
9:30am – 5:00pm
Thursday
9:00am – 8:00pm
Friday
9:00am – 8:00pm
Weekends
Closed
Need Help Choosing Products?
Explore Ozmedica’s curated range of advanced skincare from trusted clinical brands.
Shop SkincareContact FAQs
Messages are reviewed during business hours. Response times may vary depending on enquiry volume, but our team will respond as soon as practical.
Please include your order number, the email address used at checkout and a clear description of what you need help with.
Yes. You can ask about product options, brands or how a product may fit into your routine. For personalised skin concerns, we may recommend a consultation.
You can ask treatment questions through the contact form, but for live availability it is best to use the online booking link.
No. The contact form is not monitored for emergencies. For urgent medical concerns, seek urgent medical care or contact emergency services.
Important Information
The information on this page is general in nature and does not replace personalised advice from a qualified professional. Contact form messages are reviewed during business hours and are not monitored for emergencies.
Product advice is general unless provided during a professional consultation. In-clinic treatments are only provided after suitability has been assessed.