Contact The Clinic
Contact Ozmedica Skin Clinic in Malvern
Have a question about treatments, bookings or your skin plan? Use the contact form on this page to send a message to Ozmedica Skin Clinic in Malvern and our team will respond as soon as they can during clinic hours.
You can also book selected services online via our booking portal or call our reception team using the phone number listed in the website header. If you are unsure which treatment is right for you, a complimentary consultation can be a helpful starting point.
How we can help via this contact page
The contact form on this page is designed for general clinic enquiries that are not urgent. This may include questions about treatment options, help choosing a service, rescheduling an appointment or clarifying information you have seen on our website.
When you contact us, it can be helpful to include:
- Your main skin concerns or the treatment you are enquiring about
- Whether you are an existing Ozmedica client or new to the clinic
- Your preferred days or times for appointments (if applicable)
- Any important information about your skin or medical history that you wish to share
Our team will review your message and respond during clinic hours. For many people, the next step will be to book a consultation so your clinician can assess your skin in person and design a personalised plan.
General enquiries
Use the contact form for questions about treatments, pricing, suitability and how our services may fit with your goals. Our reception team can also help direct your enquiry to the most appropriate clinician.
- Questions about specific services listed on our website
- Clarification on treatment plans or recommendations you have received
- Queries about combining treatments with medical-grade skincare
Please avoid sharing highly sensitive personal information in the message field. Detailed medical history is best discussed in consultation.
Bookings & appointment changes
If you would like to book, confirm or adjust an appointment, you can either use our online booking portal or contact our team via the form or by phone during clinic hours.
- Request a new appointment or follow-up visit
- Ask which service is most appropriate to book first
- Let us know if you need to reschedule within our policy timeframes
For time-sensitive changes, phoning the clinic during opening hours is often the most efficient option. Please refer to your confirmation email for details on our cancellation and rescheduling policy.
Existing clients & feedback
Existing clients can use the contact form to ask follow-up questions about their plan, clarify aftercare or share feedback about their experience at Ozmedica Skin Clinic.
- Questions about aftercare instructions provided by your clinician
- Updates on how your skin is responding between visits
- Feedback about your time at the clinic, so we can continue to improve
If you are concerned about an unexpected reaction after treatment, please contact the clinic directly by phone during hours for more timely advice.
Clinic details
Ozmedica Skin Clinic
1356 High Street
Malvern VIC 3144
Australia
For directions, public transport options and more about our clinic environment, you can also visit our Our Clinic page.
Clinic hours
- Monday: 9:30am – 5:00pm
- Tuesday: 9:30am – 5:00pm
- Wednesday: 9:30am – 5:00pm
- Thursday: 9:00am – 8:00pm
- Friday: 9:00am – 8:00pm
Closed on weekends and public holidays. Messages received outside clinic hours will be reviewed when the clinic reopens.
Contact & booking – common questions
Our team reviews contact form messages during clinic hours. We aim to respond as soon as practical, taking into account the nature of your enquiry and current appointment demand.
If your question is time-sensitive, such as a same-day appointment change, please phone the clinic during opening hours using the number listed on our website.
Yes, you can use the contact form to request an appointment or ask which service to book first. Please include your preferred days or times and any relevant details about your skin concerns.
For real-time availability, you can also book selected services directly via our online booking portal using the “Book Appointment” button in the main menu.
The contact form is not monitored for urgent or emergency situations. If you are experiencing a medical emergency or severe symptoms, please seek urgent medical care or contact emergency services.
For urgent concerns related to a recent treatment at Ozmedica Skin Clinic that arise during clinic hours, please phone the clinic directly so our team can advise next steps.
If the contact form or follow-up emails allow, photos can sometimes be helpful for context, particularly before your first visit. However, a full assessment and any treatment recommendations are best made in person, where your clinician can see your skin under appropriate lighting and ask detailed questions.
Our team will let you know if photos would be useful before your appointment, or if a consultation should be scheduled first.
Important information
The information on this page is general in nature and does not replace personalised advice from a qualified health professional. Messages submitted via the contact form are reviewed during clinic hours and are not monitored for emergencies.
Suitability for any treatment at Ozmedica Skin Clinic will be assessed during a professional consultation. Individual responses to treatment vary, and no specific result can be promised or guaranteed. Your clinician will discuss potential benefits, risks, expected recovery and alternative options with you before any treatment is performed.