Medical & Results Disclaimer

Information published on this website, including product descriptions, treatment pages, blog articles, skincare guidance, images, videos, FAQs, promotional content and social media content, is general in nature.

It is not intended to be medical advice, diagnosis, treatment advice, therapeutic advice or a substitute for consultation with a qualified healthcare professional.

You should not rely on website information alone to diagnose, treat, prevent, cure or manage any medical condition, skin disease, injury, infection, allergy or health concern.

Ozmedica sells skincare and related products from selected professional and clinical skincare brands. Product information is provided to help customers understand the general purpose, ingredients, application directions and intended cosmetic use of a product.

Unless expressly stated and legally permitted, skincare products sold by Ozmedica are not represented as medicines or therapeutic goods and are not intended to diagnose, treat, cure or prevent any disease, medical condition or skin disorder.

• Always read and follow the product label, use directions, warnings and ingredient information before use.
• Patch testing is recommended when introducing a new product, especially if you have sensitive, reactive or allergy-prone skin.
• Stop using a product if irritation, burning, swelling, rash or unexpected sensitivity occurs, and seek professional advice if symptoms persist.
• Some active ingredients, including exfoliating acids, retinoids, vitamin A derivatives, and brightening ingredients, may not be suitable for all users.
• If you are pregnant, breastfeeding, using prescription skincare, taking medication, undergoing treatment, or have a known skin condition, seek advice from a qualified healthcare professional before use.
• Product packaging, formulas, ingredient lists and manufacturer directions may change from time to time. Always check the product packaging received before use.

Any reference on this website to skin treatments, facials, laser treatments, light therapy, body contouring, radiofrequency, resurfacing, peels, PRP or other in-clinic services is for general information only.

Suitability for any treatment can only be assessed during a professional consultation. A clinician may need to review your skin, treatment history, medical history, medications, allergies, contraindications, expectations and lifestyle factors before recommending whether a treatment is appropriate.

• Not every treatment is suitable for every person.
• A consultation does not guarantee that treatment will be recommended or performed.
• Your clinician may recommend delaying, modifying or declining treatment where it is not considered suitable.
• Potential benefits, risks, discomfort, downtime, aftercare, costs and alternatives should be discussed before treatment proceeds.
• You should follow all pre-treatment and post-treatment instructions provided by your clinician.

Individual results vary. No result, outcome, level of improvement, timeframe or skin response can be promised, guaranteed or implied.

Results may vary depending on factors including your skin type, age, concern severity, genetics, lifestyle, sun exposure, skincare routine, treatment history, medical history, medications, adherence to aftercare and the number of treatments completed.

Any images, examples, descriptions or references to possible outcomes are provided for general information only. They should not be interpreted as a guarantee that you will achieve the same or similar results.

Before-and-after images, where used, are intended to illustrate an individual example only. They do not represent typical results and should not create an expectation of a guaranteed outcome.

You should consult your doctor, dermatologist, pharmacist or qualified healthcare professional before starting new skincare products or booking a treatment if you have any medical condition, skin condition, allergy, infection, wound, compromised skin barrier, photosensitivity, autoimmune condition, are pregnant or breastfeeding, or are using prescription medication.

If you experience a severe reaction, sudden swelling, breathing difficulty, infection, severe pain, vision changes, burns, blistering, or any urgent medical symptoms, seek immediate medical assistance or contact emergency services.

The Ozmedica contact form, email inbox and website are not monitored for emergency medical situations.

Product information may include details supplied by manufacturers, distributors or brand partners. Ozmedica aims to keep product information accurate and up to date; however, errors, omissions or manufacturer changes may occur.

Claims about cosmetic products should be understood as cosmetic in nature unless otherwise clearly stated and legally permitted. For example, wording such as "supports the appearance of", "helps skin look", "improves the look of" or "targets the appearance of" refers to cosmetic appearance and should not be interpreted as a medical or therapeutic claim.

If a product is regulated as a therapeutic good, including certain sunscreens or therapeutic skincare products, customers should follow the product label, warnings and directions for use.

Prices, product availability, treatment availability, promotional offers, gifts with purchase, discount codes and booking options may change without notice.

Promotional offers may be subject to terms, conditions, exclusions, minimum spend thresholds, stock availability, treatment suitability or expiry dates.

Where a treatment promotion is advertised, the offer only applies where the treatment is considered suitable after consultation.

Nothing in this disclaimer is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law or any other applicable legislation.

Products and services come with consumer guarantees that cannot be excluded under Australian law. If a product or service fails to meet a consumer guarantee, you may be entitled to a remedy in accordance with the law.

This disclaimer should be read together with Ozmedica's shipping, returns, refund, privacy and terms of service policies.

If you are unsure whether a product or treatment is suitable for you, please seek personalised advice from a qualified healthcare professional.

For treatment-related questions, book a consultation at Ozmedica Mayhem so your clinician can assess your individual circumstances and discuss suitable options.